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Policies & FAQs

Transitioning to Healthy Nails

Introduction

If you’ve been wearing dips, acrylics, or hard gels, your nails may need a recovery period before moving to Dazzle Dry or regular polish.

At Namaste, we guide you through safe, healthy pathways to achieve strong, smooth natural nails.

1. Overlay Hard Gel with Refills

Protective overlay, refilled every 3 weeks.
Allows your natural nails to grow out smoothly.
Removed gently: the first layer is reduced with a drill, and the final thin layer is soaked off.
If you already have hard gel from another salon, we recommend continuing your refills with us until your full nail plate has regrown.
- Not all hard gels are soakable and some may contain harsh ingredients.
- At Namaste, we use Bio Sculpture Hard Gel, which is soakable, safe, and gentle on the natural nail.

2. EVO Gel Manicure

Gentle gel that is safely soaked off at every service.
Supports the nail while new healthy growth comes in.
Once the nail plate has fully renewed, you can transition to Dazzle Dry or polish.

3. At-Home Nail Recovery

Use our Calcium Base or Lavender Base from the ETHOS Collection by Bio Sculpture.
Strengthens and protects while your nails grow out naturally.
Once the plate is smooth and healthy, you can transition to Dazzle Dry or polish.

Important to Know

Recovery time varies for each client depending on prior damage.
Patience and consistency are key.
Applying Dazzle Dry or polish too soon may cause peeling, chipping, or poor adhesion.
Our team will guide you to the best option for your nail health.
With the right care, your nails will become naturally strong, smooth, and ready for a flawless Dazzle Dry or regular polish finish.

Scheduling & Cancellation Policy

At Namaste Nail Sanctuary & Day Spa, we deeply value your time and trust. To ensure the best service for all of our clients, we kindly ask that you respect the following policies:

Cancellations & Rescheduling

A minimum of 24 hours notice is required for any cancellation or rescheduling.
Appointments canceled with less than 24 hours notice or missed entirely (No-Shows) will incur a fee equal to 50% of the scheduled service. This fee will be charged to the credit card on file.

Credit Card Requirement

A valid credit card is required to guarantee all reservations, whether booked online or in person at our front desk.

Appointment Confirmation

If confirmation is not received at least 24 hours before your appointment, Namaste Nail Sanctuary & Day Spa reserves the right to cancel the booking.

Regular Polish Policy – Manicure & Pedicure

We generally do not recommend regular polish for hands, as hands are used more frequently in daily life and regular polish is more prone to chipping.

For this reason, regular polish manicure services are not eligible for free chip repairs or complimentary redos.

We highly recommend longer-lasting options such as:

Dazzle Dry
Gel Polish
Bio Sculpture Builder Gel
Nail Enhancements

For feet, regular polish may last longer; however, it can still be easily damaged if the polish is disturbed before fully drying, especially if a client leaves the spa before adequate dry time.

For these reasons, regular polish manicures and pedicures are not covered under any free repair or redo policy.

3-Day Complimentary Chip Repair Policy

The following services are eligible for a complimentary chip repair within three (3) days of the original service:

Dazzle Dry
Gel Polish
Bio Sculpture Builder Gel

Repair Conditions

A written request with a clear photo must be emailed within three (3) days of the service to
admin@namasteskinsanctuary.com
Complimentary repairs apply to affected nail(s) only
Repair requests submitted after the 3-day period will be charged at our standard repair fee
(Please refer to our service menu for pricing)

This policy allows us to fairly support our clients while maintaining consistent quality standards and respect for our technicians’ work.

Nail Health & Safety Policy

For the safety of all guests and our team, we may occasionally need to postpone a nail service if a nail appears unhealthy. This is not a medical diagnosis and is done solely for sanitation and safety reasons.

FAQs

Namaste's Manicure/Pedicure Recommendations

We don’t recommend regular polish for manicure. We recommend:

Dazzle dry Ideal for short to medium nails. Can last up 7 to 10 days and it can be removed at home like a regular polish (read more about dazzle on “products section”
Regular Gel, Ideal for short to medium nails. Can last up to 2 weeks.
Hard gel Semi-rigid and ultra-resistant, hard gel is the healthy alternative to acrylic or dips. Can last up to 4 weeks. Ideal for short to long nail. Can be fill like acrylic.

Why do we carry regular polish?

We have a selection of matching color for gel and regular polish. We recommend regular polish on Toes only and you can match it with your gel color manicure. The polish on your toes stays longer because we don’t use our toes like we use our hands.

What is the difference between Regular Gel and Hard Gel ?

Hard gel is mostly used to add a length to nails
Hard gel can be fill, regular gel no.
Hard gel is the strongest gel
Hard gel acts as a protective barrier for natural nail
Hard gel last about 3-4 weeks
Regular gel last about 1-2 weeks
Hard Gel is also odorless like regular gel comparator to acrylic

Pros:

Can be used for add length instantly
Last up to 3-4 weeks
Lightweight, strong and durable
Oderless comparate to acrylic

Cons:

Must be filled or removed by a professional
Difficult to shorten or fix at home

Chip Repair

Regular Polish Manicure: We don’t recommend regular polish on your hand, so we don’t offer free nails chip repair for regular polish manicure.

3-Day Free Chip Repair Policy On:

Regular Polish on Toes
Dazzle Dry
Regular gel

Within 3 days after your service please email us with a photo and we will offer you a complimentary touch-up on the affected nails only. You must submit a written request by email with the photo inside the 3 days period. Outside this period there will be a charge of our normal repair fee; please refer to our service list.

7-Day Free Chip Repair Policy On:

Hard Gel
Dips

Within 7 days after your service please email us with a photo and we will offer you a complimentary touch-up on the affected nails only. You must submit a written request by email with the photo inside the 7 days period. Outside this period there will be a charge of our normal repair fee; please refer to our service list.

On-Time Arrival

To have the best experience, we invite guests to arrive 10 minutes early to ensure there is plenty of time to check in, use the bathroom, and choose from our vast range of nail polish colors.

Cell Phone On Silent

To maintain our quiet spa-like atmosphere we ask that you please use quiet voices in the Sanctuary. Please refrain from the use of cell phones and turn the ringer to silent or vibrate before entering the Sanctuary.

Child & Pet Policy

Minimum Age Requirement

To preserve a calm, relaxing environment for all guests, the minimum age to access the spa is 12 years old.

Minors Receiving Services

Guests under 18 years old must be:
- Accompanied by a parent or legal guardian, and/or
- Have a signed parental consent waiver on file prior to receiving any service

Children in the Spa

As a courtesy to our guests, infants and children under the age of 12 are not permitted inside the spa.
Children who are allowed in the spa must remain quiet, seated, and supervised at all times.

Pet Policy

For the comfort, safety, and health of all guests:

Pets are not permitted inside the spa.

Service Animals

Trained service animals are permitted, in accordance with the Americans with Disabilities Act (ADA).
Emotional support animals, therapy animals, and pets do not qualify as service animals under the ADA and are not permitted.

Late Cancellation/No Shows

We kindly ask that cancellations or changes be made at least 24 hours in advance.

Cancellations with less than 24 hours’ notice or no-shows will be charged 50% of the scheduled service.

Late Arrivals

Please advise us as soon as you know that you will be delayed. We will try to postpone your appointment to accommodate you. If we are unable to reschedule your treatment, your therapist will provide the remaining portion of your service upon your arrival. In being punctual, you will not lose precious moments of your treatment.

Credit Card Deposits

To reserve your appointment, a valid credit card is required for all bookings made by phone or in person.

Namaste Nail Sanctuary & Day Spa Gift Cards may not be used to secure appointments.
All credit card information is stored through a secure, encrypted system to ensure your privacy and protection.

We kindly ask that you respect our scheduling policy:

24 hours’ notice is required for cancellations or changes to avoid charges.
Cancellations with less than 24 hours’ notice will be charged 50% of the scheduled service.
No-shows will also be charged 50% of the scheduled service.

This policy allows us to honor the time of our team and welcome guests on our waiting list who are eager to book.

Group Bookings

For groups of 3 or more, we require a 50% deposit at the time of booking, and a 20% gratuity will be added to the service total upon completion of all services, guests may choose to add on to that amount at the time of check out. If there are cancellations and downgrade service less than 24 hours in advance or a no-show, you will still be responsible for the full-service fee of your originally scheduled appointments. We will require 24 hours' notice to change or cancel the booking and deposits are calculated according to each service.

Medical Conditions

When making any appointments or before your service, please let us know if you are pregnant, have any health conditions, ingrown toenails, or have special needs (e.g. allergies or injuries). This will help customize your service to ensure the highest satisfaction and benefits.

Payment Methods

We accept Visa, MasterCard, American Express, Discover, Apple Pay. No Cash. No checks.

Gratuity

Namaste | Nail Sanctuary Gift Cards are not redeemable for cash and cannot be used to secure your appointment or to pay No-Show penalties. Gift Cards cannot be used for gratuity.

Advanced Booking

We recommend that you book your appointments in advance so that we may accommodate your scheduling requests. Walk-ins are always welcome but not guaranteed.

Men's Services

Men are welcome to book any nail care services as well as the eponymously title Gentleman service especially designed with them in mind. Please refer to our service brochure for more details.

Valuables

We suggest that you leave your valuables (i.e., jewelry) at home. NAMASTE NAIL SANCTUARY & DAY SPA cannot be responsible for damaged personal valuables during services and will not be liable for lost or stolen personal items or valuables. Also, please check to make sure that no belongings are left behind.

Refusal of Service

We have the right to refuse service to anyone at any time. This includes safety concerns, medical concerns, or any behavior that we feel is inappropriate. A safe environment must be maintained for our staff and our guests.