Policies & FAQs

Cancellation Policy

Namaste Nail Sanctuary appreciates your business, and requests that the scheduling and cancellation policies be respected as follows:

Should canceling or rescheduling of appointments be necessary, Namaste Nail Sanctuary must be notified a minimum of 24 hours in advance, to receive a full refund. Cancellations with less than 24 hours notice are subject to a cancellation fee amounting to the cost of the scheduled service to the credit card provided.
No-shows will be charged the full amount of the reserved service to the credit card provided.
Credit card information is required for online booking to guarantee the reservation, as well as for in-person booking at Namaste Nail Sanctuary front desk.
Following treatments, gift cards, VISA, Mastercard or debit may be provided for payment purposes, other than the credit card information given at booking.
Appointment times are non-transferable unless the full appointment times booked are respected.
Namaste Nail Sanctuary Gift Certificates have no expiration dates and are non-refundable.

Should Namaste Nail Sanctuary not receive confirmation of your appointment 24 hours in advance, the appointment will be canceled.

FAQs

Namaste's Manicure/Pedicure Recommendations

We don’t recommend regular polish for manicure. We recommend:

Dazzle dry Ideal for short to medium nails. Can last up 7 to 10 days and it can be removed at home like a regular polish (read more about dazzle on “products section”
Regular Gel, Ideal for short to medium nails. Can last up to 2 weeks.
Hard gel Semi-rigid and ultra-resistant, hard gel is the healthy alternative to acrylic or dips. Can last up to 4 weeks. Ideal for short to long nail. Can be fill like acrylic.

Why do we carry regular polish?

We have a selection of matching color for gel and regular polish. We recommend regular polish on Toes only and you can match it with your gel color manicure. The polish on your toes stays longer because we don’t use our toes like we use our hands.

What is the difference between Regular Gel and Hard Gel ?

Hard gel is mostly used to add a length to nails
Hard gel can be fill, regular gel no.
Hard gel is the strongest gel
Hard gel acts as a protective barrier for natural nail
Hard gel last about 3-4 weeks
Regular gel last about 1-2 weeks
Hard Gel is also odorless like regular gel comparator to acrylic

Pros:

Can be used for add length instantly
Last up to 3-4 weeks
Lightweight, strong and durable
Oderless comparate to acrylic

Cons:

Must be filled or removed by a professional
Difficult to shorten or fix at home

Chip Repair

Regular Polish Manicure: We don’t recommend regular polish on your hand, so we don’t offer free nails chip repair for regular polish manicure.

3-Day Free Chip Repair Policy On:

Regular Polish on Toes
Dazzle Dry
Regular gel

Within 3 days after your service please email us with a photo and we will offer you a complimentary touch-up on the affected nails only. You must submit a written request by email with the photo inside the 3 days period. Outside this period there will be a charge of our normal repair fee; please refer to our service list.

7-Day Free Chip Repair Policy On:

Hard Gel
Dips

Within 7 days after your service please email us with a photo and we will offer you a complimentary touch-up on the affected nails only. You must submit a written request by email with the photo inside the 7 days period. Outside this period there will be a charge of our normal repair fee; please refer to our service list.

On-Time Arrival

To have the best experience, we invite guests to arrive 10 minutes early to ensure there is plenty of time to check in, use the bathroom, and choose from our vast range of nail polish colors.

Cell Phone On Silent

To maintain our quiet spa-like atmosphere we ask that you please use quiet voices in the Sanctuary. Please refrain from the use of cell phones and turn the ringer to silent or vibrate before entering the Sanctuary.

Minimum Age

What is the minimum age to access the spa?

Spa guests must be 16 years of age or over. Minors having treatments must be accompanied by a guardian and/or have a waiver signed by a parent.
As a courtesy to our guests, infants, and small children are not allowed into the Spa.
Some of our guests may be allergic to animals, therefore pets are not allowed into the Spa.

We love children but NO CHILDREN ARE ALLOWED IN THE DAY SPA.

Late Cancellation/No Shows

We kindly ask that cancellations be made 24 hrs in advance. Cancellations made less than 24 hours in advance will be charged in full. Same-day cancellations, no-shows, and groups will be charged the full-service fee of your originally scheduled appointment.

Late Arrivals

Please advise us as soon as you know that you will be delayed. We will try to postpone your appointment to accommodate you. If we are unable to reschedule your treatment, your therapist will provide the remaining portion of your service upon your arrival. In being punctual, you will not lose precious moments of your treatment.

Credit Card Deposits

We require a credit card to secure all appointments over the phone. Namaste Nail Sanctuary Gift Cards cannot be used to secure appointments. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive the services they need. We ask that all new and current guests supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. If we do not receive the required notice for adjustments and cancellations, fees will be applied to your card or billed out to you. Notification given at least 24 hours before service will receive no charges. Notification with less than 24 hours will be charged 100% of your service. No-shows will be charged 100% of your appointment.

Group Bookings

For groups of 3 or more, we require a 50% deposit at the time of booking, and a 20% gratuity will be added to the service total upon completion of all services, guests may choose to add on to that amount at the time of check out. If there are cancellations and downgrade service less than 24 hours in advance or a no-show, you will still be responsible for the full-service fee of your originally scheduled appointments. We will require 24 hours' notice to change or cancel the booking and deposits are calculated according to each service.

Medical Conditions

When making any appointments or before your service, please let us know if you are pregnant, have any health conditions, ingrown toenails, or have special needs (e.g. allergies or injuries). This will help customize your service to ensure the highest satisfaction and benefits.

Payment Methods

We accept Visa, MasterCard, American Express, Discover, Apple Pay. No Cash. No checks.

Gratuity

Namaste | Nail Sanctuary Gift Cards are not redeemable for cash and cannot be used to secure your appointment or to pay No-Show penalties. Gift Cards cannot be used for gratuity.

Advanced Booking

We recommend that you book your appointments in advance so that we may accommodate your scheduling requests. Walk-ins are always welcome but not guaranteed.

Men's Services

Men are welcome to book any nail care services as well as the eponymously title Gentleman service especially designed with them in mind. Please refer to our service brochure for more details.

Valuables

We suggest that you leave your valuables (i.e., jewelry) at home. NAMASTE NAIL SANCTUARY cannot be responsible for damaged personal valuables during services and will not be liable for lost or stolen personal items or valuables. Also, please check to make sure that no belongings are left behind.

Refusal of Service

We have the right to refuse service to anyone at any time. This includes safety concerns, medical concerns, or any behavior that we feel is inappropriate. A safe environment must be maintained for our staff and our guests.